Setting up for the first time
Your installation technician connects and tests the outdoor radio (fixed wireless) or the DSL modem before leaving. These steps cover connecting your own router or reconnecting after a power cut.
- Plug the power injector or modem into a wall outlet, not a switched power strip.
- Run the Ethernet cable marked LAN into your router’s WAN or Internet port (it is usually a different color from the others).
- Wait two to three minutes for the radio to associate with our tower. The signal light goes solid when it has locked on.
- Connect a computer to any numbered LAN port, or join the Wi-Fi network printed on your router.
Never unplug the outdoor radio’s power injector from the antenna cable while it is powered on. Pull the mains plug first. Hot-unplugging the cable can damage the radio, and a replacement visit is chargeable.
Wi-Fi settings we recommend
| Network name (SSID) | Anything you like, but avoid your street address or full name |
| Security | WPA2 or WPA3. Never leave it open. |
| Password | At least 12 characters |
| Band | 5 GHz for speed nearby, 2.4 GHz for range through adobe or thick walls |
| Channel | Auto, unless a neighbor’s network is interfering |
Using your own router
You are welcome to use your own equipment. Our service hands out a standard DHCP address, so almost any consumer router works with no special configuration. If your router asks for a connection type, choose Dynamic IP / DHCP. PPPoE credentials are not required.
Business customers on a static IP plan receive their address, subnet mask, gateway and DNS servers in writing at installation. Enter those under your router’s static WAN settings.
DNS servers
| Primary DNS | 1.1.1.1 |
| Secondary DNS | 1.0.0.1 |
These are supplied automatically. You only need them if you have set DNS manually.
If the connection drops
- Unplug the power injector or modem for 30 seconds, then plug it back in and wait 3 minutes.
- Restart your router separately, after the radio has re-locked.
- Test with a device plugged in by cable. If the cable works and Wi-Fi does not, the problem is your router, not the line.
- Check network status for known outages in your area.
- Still down? Call (505) 510-5400 during support hours.
Fixed wireless and the weather
Heavy rain, wet snow and blowing dust can briefly reduce fixed wireless throughput. A short dip during a storm is normal and clears with the weather. Persistent slowness in fine conditions usually means the antenna has drifted out of alignment. That is a warranty visit, not a customer charge.