Last updated: August 2026 · Published under 47 CFR 8.1
1. Blocking
We do not block lawful content, applications, services or non-harmful devices.
2. Throttling
We do not degrade or impair traffic on the basis of content, application, service, or the sender or receiver, except as part of reasonable network management described below.
3. Paid prioritization
We do not favor some traffic over other traffic in exchange for payment, and we do not prioritize our own affiliated content.
4. Congestion management
Fixed wireless towers have finite capacity shared between the customers served from them. If a tower approaches saturation, typically on weekday evenings, our equipment applies fair-queueing so that no single connection can crowd out the others. This is applied to total throughput, not to particular applications or destinations, and it lifts as soon as demand falls. We publish tower capacity planning targets internally and add capacity rather than manage congestion as a long-term answer.
5. Data caps
Our residential and business plans include unlimited data. There is no overage charge and no automatic speed reduction after a usage threshold.
6. Performance characteristics
| Technology | Typical latency | Typical packet loss | Suitability |
|---|---|---|---|
| Fixed Wireless | 20–25 ms | Under 1% | Streaming, video calls, gaming, remote work |
| DSL | 30–40 ms | Under 1% | Browsing, email, standard-definition streaming |
Measurements are taken to our network edge. Speeds and latency beyond our network depend on the wider internet and the servers you are reaching. Weather can temporarily affect fixed wireless throughput.
7. Security measures
We filter traffic at our border that is unambiguously malicious: spoofed source addresses, known command-and-control endpoints and active denial-of-service floods. We do not filter on the basis of content or opinion.
8. Device attachment
You may attach any lawful device that is compatible with our network and does not harm it. Our service hands out addresses by DHCP; no proprietary equipment or software is required.
9. Commercial terms
Pricing, fees and terms for each plan are published in full on our Broadband Facts labels. Redress: complaints may be raised with us at (505) 510-5400 or [email protected]; unresolved complaints may be taken to the FCC or the New Mexico Public Regulation Commission.