All systems operating normally
There are no unplanned outages on the NM Internet network at this time. This page is updated by our operations team whenever service is affected.
Service status by region
| Region | Fixed Wireless | DSL | Email & DNS |
|---|---|---|---|
| Metro Albuquerque | Normal | Normal | Normal |
| Northern New Mexico | Normal | Normal | Normal |
| Northwest New Mexico | Normal | Normal | Normal |
| Southern New Mexico | Normal | Normal | Normal |
| Eastern New Mexico | Normal | Normal | Normal |
Planned maintenance
We schedule network maintenance overnight wherever possible and post it here in advance. Affected customers are also notified by email.
| Window | Area affected | Work | Expected impact |
|---|---|---|---|
| No maintenance currently scheduled | |||
Reporting a problem
If your service is down and nothing is listed above, the fault may be local to your address. Please power-cycle your equipment first (see the troubleshooting steps), then call us so we can test the line.
Report an outage
(505) 510-5400
Monday–Friday 8:00 AM–7:00 PM MT · Saturday 9:00 AM–2:00 PM MT. Outside these hours, leave a message and we will return your call when we open.